Frequently asked questions
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and cash. A receipt will be provided upon receiving payment.
What are your working hours?
Our standard working hours are from 9 am to 6 pm, Monday to Saturday. However, we understand that moving schedules can vary, and we strive to provide flexible scheduling options to accommodate your needs.
In which locations do you provide one-off deep cleaning services?
TopCleaning offers one-off deep cleaning services throughout Ireland, including but not limited to Dublin Co., Kildare Co., Offaly Co., and surrounding areas.
How long will it take to deep clean my house?
The duration required for a deep cleaning session depends on the size of your home and the specific cleaning tasks needed. Typically, it may take anywhere between 3 to 6 hours. Our team will provide an estimated time frame during the initial consultation.
Are your cleaning methods safe for children and pets?
TopCleaning ensures that all cleaning solutions we use are safe for children and pets upon completion of the cleaning process. We prioritize your family’s well-being and use only high-quality, eco-friendly products for our deep cleaning services.
Can I change the date and time of the scheduled cleaning?
Yes, you can reschedule your cleaning service. We kindly request that you inform us at least 24 hours before the initial scheduled appointment to avoid any inconvenience or fees.
Do I need to be home during the cleaning?
It is entirely up to you whether you want to be present during the cleaning. Our cleaners have undergone background checks and are trusted professionals. We can work on the cleaning while you are present or not, ensuring minimal disruption in both cases.
Do I have to provide cleaning supplies and equipment?
No, TopCleaning will provide all necessary cleaning supplies and equipment for our one-off deep cleaning service. Sit back, relax, and let us handle the cleaning process entirely.
What if I'm not satisfied with the cleaning service?
If you are not satisfied with our one-off deep cleaning service, please notify us as soon as possible. Our top priority is your satisfaction, and we will address any issues promptly and ensure that you are happy with the final results.
How do I schedule a cleaning service?
To schedule a cleaning service, you can either call us, fill out the contact form on our website, or use our live chat feature to get in touch with our team.
How soon can I schedule a deep cleaning service for my home?
Our team strives to accommodate your preferred schedule whenever possible. To ensure the availability of our cleaning professionals, we recommend booking your deep cleaning service a few days in advance. However, if you require urgent cleaning, please contact us, and we will do our best to arrange a convenient appointment for you.